The details, made clear
Before we get started.
What counts as a product style?
One garment model counts as one style. Available sizes and colors stay within that style. Colors do not affect your package tier. Admission types, sponsor levels, and vendor spaces do not count as apparel styles.
What if my logo needs work?
We review supplied artwork for production quality. Cleanup, tracing, and recreation are quoted separately. AI-created images carry a recreation fee based on complexity, approved before work starts. A completely new logo is included in the Custom Brand package.
How does payment work?
Basic setup starts with a request and has no setup charge when ACE produces and fulfills the merchandise. Business, Event Essentials, and Event Collection setup fees are paid in full. Packages marked “from” and hourly projects are scoped and quoted before payment. Garments, decoration, shipping, and fundraising contributions are separate.
Can the store raise money for our organization?
Yes. We agree on your organization’s contribution and include it in the merchandise selling prices before launch. That contribution is separate from the setup fee.
What happens when an event store closes?
Your agreed ordering period begins at launch: 30 days for Essentials or 60 days for higher tiers. We establish the closing date, paper-order deadline, and fulfillment arrangements before launch. Longer campaigns are quoted upfront.
What about changes and custom event features?
Customer-requested additions or redesigns after launch, extra revisions, and work outside the approved scope are $85/hour, quoted first. Corrections to our work are included. Interactive vendor maps, ticket scanning, sponsor artwork uploads, automated document delivery, paid apps, and unusual registration workflows are quoted separately.